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Stockton,
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Police Programs
Crime Prevention |
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Stockton Police Department Telecommunications
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Stockton Homepage |
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Police Programs
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Stockton Police Department Telecommunications
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Code Enforcement
The
Telecommunications Section is staffed by a
Senior Police Telecommunications Supervisor,
six Telecommunications Shift Supervisors, and
33 Police Telecommunicators (CRO's). Telecommunications
is a section within the Support Services Division
and operates 24 hours a day, 7 days a week.
It is the primary 9-1-1 Public Safety Answering
Point (PSAP) for the city of Stockton. All
9-1-1 telephone calls originating within the
city, regardless of their nature, are routed
to the Telecommunications Command Center. The
professional Telecommunicator who answers the
telephone determines the nature of the call
and then processes the call for dispatch or
transfers the call to the proper jurisdiction.
In
addition to processing incoming emergency and
business calls for service (including fire and
emergency medical service transfers), Telecommunicators
dispatch Police personnel (both sworn and civilian)
and Animal Control Officers (after normal working
hours). They operate the Computer-Aided Dispatch
(CAD) System, the Vesta Telephone Workstations,
and radio equipment in addition to maintaining
system files, making appropriate referrals, processing
emergency notifications, and sometimes testifying
in criminal court. The Center also handles non-emergency
calls for assistance or information.