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What You Need to Know
About 9-1-1
 9-1-1
is a three-digit telephone number that you
can call 24 hours a day for police, fire, or
medical emergencies.
9-1-1 should only be used for life-threatening emergencies or in-progress
crimes.
If you call our Command Center with a situation that is not deemed
to be an emergency, you will be referred to our non-emergency number.
When you call 9-1-1, the CRO is automatically provided with your phone
number and address from telephone company records, but they will ask
you for this information for verification purposes.
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What
Happens When You Call 9-1-1?
The
CRO will ask you what type of emergency you
have--police? fire? medical?
You must remember to:
- Stay
on the line
- Remain
calm
- Answer
all questions
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What
to Expect When You Call 9-1-1
The types of questions you should expect to be
asked are:
- Is
it a police, fire, or medical emergency?
- Where
is the emergency?
- What
is going on?
- Is
there a time delay?
- Do
you have any suspect and/or suspect vehicle
information?
- Were/are
any weapons seen? (Handgun, shotgun,
rifle, knife, stick, etc.)
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You
will be asked to give your name, address, and telephone
number. (You do not have to give the information
if you do not want to.) If you do not want the
responding police officers to contact you at your
home or business, advise the CRO. Please remain
on the telephone to provide additional information
as requested by the CRO.
DO NOT hang up until the dispatcher advises
you to do so.
If you have a need for a police officer and it is not an emergency, please
use our other non-emergency phone number (209) 937-8377. |
Samples
of Calls NOT Appropriate for 9-1-1
- Time-delayed
reports with no suspect information; i.e,
home burglary, vehicle burglary, assault
reports
- Non-injury
traffic accidents, including non-injury "hit
and run" accidents
- Transportation
to medical appointments
- Loud
parties or music
- Barking
dogs
- Parking
violations
- Requests
for information
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User's
Guide to 9-1-1
- Dial
9-1-1
- Tell
the operator what the emergency is
- Wait
for further instructions from the operator
- Don't
hang up until the operator tells you
to
- What
is an emergency?
- Any
serious medical problem (chest pain,
seizure, bleeding, etc.)
- Any
type of fire (business, car, home)
- Any
life-threatening situation (fights,
people with weapons, etc.)
- What
information will the 9-1-1 operator need?
- The
location where assistance is needed
- Your
name and phone number
- The
nature of the emergency
- Description
of suspects or additional information
- Descriptive information
about the suspect(s)
- Suspect's
race (i.e.,white, black, hispanic,
asian)
- Suspect's
gender
- Age
- Height
- Weight
- Weapons
- Hat
(color, style, condition)
- Hair
(color, thick, thin, straight, curly)
- Eyes
(color, small, large)
- Nose
(small, large, narrow, long, short)
- Chin
(square, broad, long, narrow)
- Complexion
(light, dark, ruddy, pale)
- Shirt
- Tie
or scarf
- Coat
or jacket
- Gloves
- Trousers
- Socks
- Shoes
- Descriptive
information about any vehicles
- License
plate number
- Make
( Ford, Honda, etc.)
- Model
(Thunderbird, Accord, etc.)
- Color
- Number
of occupants
- Direction
of travel
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police can use answers to as many of these
questions as possible. Please remember that
wrong information is worse than no information
at all. Answer only those questions that you
are sure of. |
Anyone
Can Call
- Children
should be taught to call 9-1-1 for police,
fire, or medical help
- Individuals who are blind and visually-impaired can use the digits 9-1-1 on
the telephone or use a pre-programmed speed
dial button
- The
hearing-impaired can use a TTY machine
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Remember....
- Post
your address, phone number, and nearest cross
street by each telephone so any babysitter,
friend, visitor, or family member will be
able to give the vital information needed
for quick response.
- Your
house number (address) needs to be visible
from the street or clearly posted where your
driveway joins the main road.
- 9-1-1
is not a number to call for information;
such as road or weather conditions, area
power outages, or directions.
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Stockton,
CA