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Billing

Residential waste collection service charges are billed monthly on a combined utility bill with water, sewer, and stormwater services. Services are activated and stopped through your water service provider - either the City of Stockton or California Water Service - when you open or close your utility account. Since garbage service is mandatory at any occupied residence, it will be billed as long as the water account is open.

 

For more information about utility billing including how to make payments or open/close an account, please visit the Utility Billing web page. If you are unsure who provides your water service, you may use the City's About Your Address feature to determine which company provides your service.

 

Service Interruptions

While garbage and recycling services are mandatory within the City limits, there are instances where these services are not necessary for a period of time. The City and its service providers, Allied Waste and Waste Management, recognize this fact and have agreed to establish a policy addressing certain circumstances where garbage and recycling services are not necessary. This policy is a courtesy service provided by the garbage companies which can be reviewed periodically by the City, the garbage companies or both for continued necessity.

 

Vacancy Credits

A vacancy credit may be granted when a house is vacant or unoccupied for a period of at least one month. Customers may request up to three (3) vacancy credits per calendar year but for no less than one (1) month at a time.

 

To receive a vacancy credit, the account holder must submit a request for credit to their respective garbage company according to the instructions listed below. If you are unsure which garbage company provides service in your neighborhood, you may use the City's About Your Address feature to find out.

 

  1. Customers must call their garbage company prior to the vacancy to register the property as vacant for the following month.
  2. At the end of each month where a vacancy is requested, the customer must call back and confirm the vacancy to receive the service credit.

 

Vacancy Credit Restrictions

  • No service credit will be provided without a call back at the end of each month.
  • The garbage company will not issue retroactive credit(s).
  • To prevent abuse, the garbage companies have the right to refuse credit if any waste (garbage, green and food waste or recycling in carts or bags or Annual Clean Sweep items) is placed on the curb.
  • No cart size changes will be allowed during the vacancy period.

 Any exception to this policy is at the sole discretion of the garbage companies.

 

Bank Possessed Vacant Foreclosure Properties

Homes which are vacant and in a bank's possession are able to receive a credit to their monthly utility bill for the unused garbage collection services. However, certain steps must be followed in order to receive credit of the monthly garbage service charges.

 

  1. The utility account must be established in the name of the foreclosing bank (or official designated representative) by providing a written assignment from the foreclosing bank or mortgage company to the utility.
  2. The foreclosing bank (or official designated representative) must contact the garbage company two (2) business days after establishing the utility account to certify that the property is a vacant foreclosure. If the foreclosing bank (or official designated representative) wishes to register more than one vacant foreclosed property, a list of the addresses may be submitted by fax, letter or e-mail.
  3. Once the property has been registered as foreclosed with the garbage company, it will be necessary for the foreclosing bank (or official designated representative) to contact the garbage company at the end of every month to request credit for the prior month's service charges and to confirm that the property will continue to be vacant. If there are multiple addresses, this request must be done in a list format, by fax, letter or email. 

Once the property has been sold, the foreclosing bank (or official designated representative) will notify the water provider to stop all utility services.

 

Bank Possessed Vacant Foreclosed Property - Credit Restrictions

  • Credits will not be issued for foreclosed duplex or triplex properties which are master-metered unless all units are vacant.
  • To prevent abuse, the garbage companies have the right to refuse credit if any waste (garbage, green and food waste or recycling in carts or bags or Annual Clean Sweep items) is placed on the curb.
  • No cart size changes will be allowed during the foreclosure period.

 Any exception to this policy is at the sole discretion of the garbage companies.

 

 

External Links


 

California Water Service - Water service provider for portions of Stockton.

 

 

This City of Stockton web page last reviewed on --- 6/4/2013