Telecommunications Stockton Police Telecommunications 1

The Stockton Police Telecommunications Section often serves as the first link between the public and an emergency.  If you live in the Stockton city limits, a call to  9-1-1 from a landline phone connects you to the 9-1-1 Telecommunications Center.


Telecommunicators are certified public safety employees authorized by the State of California Peace Officers Standards and Training, after completing a rigorous 12-month training period upon hire.


Stockton Police Telecommunications 2

The Telecommunications Section is staffed 24 hours a day, 7 days a week with a support staff including:

  • a Program Manager,
  • six Police Telecommunications Supervisors, and
  • 37 Police Telecommunicators.

The professional Telecommunicator who answers the telephone will work to:

  1. Determine the nature of the call
  2. Process the call for dispatch, or 
  3. Transfer the call to proper section or jurisdiction.

Telecommunicators also process calls for:

- Fire and emergency medical transfers,

Police personnel (both sworn and civilian),

- Animal Control Officers after hours, and

- Non-emergency calls for assistance or information.


In 2015, the number of telephone transactions (incoming & outgoing) handled by the 9-1-1 Police Telecommunications Center:

  • 7-digit Emergency Line Calls 9-1-1:      44,531
  • Wireless/Cellular 9-1-1 calls:              214,545
  • Non-emergency Line Calls:                455,278
  • Total Call Volume:                             714,354
  • Average Daily Call Volume:                   1,957


 Dialing 9-1-1 from a Cell Phone

  • When calling 9-1-1 from a cell phone, the location you're calling from does not automatically display to the emergency dispatcher.
  • So it is important to stay on the line and provide the exact location of the emergency -  whether it's a street intersection, address, or landmark.
  • Remember to stay calm and speak clearly.


Tips to Prevent Accidental Dialing of 9-1-1 from Cell Phone

  • Lock your keypad when your phone is not in use.
  • If you are no longer using a cell phone device, remove the battery.



External Links

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This City of Stockton web page last reviewed on --- 1/5/2016