Account Closing

City of Stockton Water Service Area

  • Water and garbage services are stopped when an account is closed.
  • Each customer is responsible for charges until that customer has requested closing the utility account.
  • Only the customer of record or their agent can request to have an account closed.
  • Submit a closing request by:
  • Closing requests require advance notice of at least one business day and cannot be accepted for any weekend, holiday or closed Friday.
  • Exception: If closing from a landlord on a tenant-occupied property or a master-metered unit, additional notification to occupants is required and will delay the date of service termination.
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Cal Water Service Area

Cal Water sends the City of Stockton a notification when tenants stop service.

  • At no time will services be provided to a property or person free of charge.
  • When tenant accounts are closed, a property owner-only account will be opened to bill for sewer, stormwater, garbage and recycling, using the property owner information listed on the San Joaquin County tax roll.
    • Tenants will be responsible for all charges billed in the tenants' name.
    • Property owners will not be responsible for charges billed to the tenant as an account holder.
  • Property owners are responsible for notifying the City when property ownership has changed.
  • Unpaid, delinquent accounts billed to the property owner may be liened against the property and ultimately transferred and collected through the county tax roll.

 

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This City of Stockton web page last reviewed on --- 2/26/2019